FAQ

FAQ
FAQ2020-08-25T13:26:54+08:00

Have any questions? We are here to help.

Choosing the right self-storage unit can feel tricky, especially if it’s your first time! Let our frequently asked questions help relieve your concerns. If you’re still unsure, feel free to contact our friendly team.

How secure are the units?2020-08-25T09:52:52+08:00

Very secure. Our site is fully-fenced and accessible only through gates which are locked during dark hours. The site is monitored 24/7 by state-of-the-art CCTV security cameras, and all our units are well-built and individually secured with steel roller doors and locked by padlocks. 

Will anyone else be able to access my unit?2020-08-25T09:53:39+08:00

No. You provide the padlock for your unit, and only you have the key. No one else will have access to your items.

When can I access my unit?2020-08-25T09:54:22+08:00

You may store and retrieve items from your unit at any time of the day or night via our secure site access system. The site is floodlit and monitored 24/7 by CCTV security cameras making unloading and loading easy and safe, day or night.

What can I store in my unit?2020-08-25T09:53:28+08:00

While there is an almost limitless number of items that can be stored, in the interests of safety, you may not store food or perishable goods, living plants or creatures (including humans), any flammable liquids or combustible materials, weapons, explosives (including fireworks), chemicals, radioactive materials, toxic waste, asbestos, biological agents or any other dangerous materials. Also no odorous goods, compressed gases or any illegal items.

If in doubt about any item you’d like to store, please ask a friendly member of our team.

Are my goods insured?2020-08-25T09:53:21+08:00

While every attempt is made to keep stored goods safe and secure, we advise that you insure your items for that added level of confidence. Please check with your household insurer as some policies include cover for stored items. Otherwise, talk to our friendly team about arranging affordable cover to protect your valuables. 

Will my belongings be kept in good condition?2020-08-25T09:53:14+08:00

We take pride in offering the best quality storage units that are clean, dry, weatherproof and pest-free to ensure that your stored items are kept in good condition.

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Our friendly team is always happy to hear from you and to answer any questions you may have about our storage facilities, how to manage your storage unit, how best to pack and store your items, and more.





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